Terms and Conditions
SHIPPING FEES
We ship exclusively within Canada, and our shipping fees are fixed based on your province or region.
- Quebec and Ontario: $9
- Other provinces: $12
- Remote regions: $50
Additional surcharges may apply to certain items. A notice will indicate this, and the surcharge will be added to your shopping cart.
PROCESSING AND SHIPPING TIME
- PHYSICAL PRODUCTS
Orders are processed within 2 to 5 business days (Monday to Friday). Each order is shipped via Canada Post Expedited Parcel. Once your order is ready to leave the warehouse, you will receive a confirmation email with a tracking number to follow your package on Canada Post's website.
Canada Post Strike: Gradual resumption of deliveries with Canada Post starting December 19.
- DIGITAL PRODUCTS
Delivery of digital products is instant. For PDF patterns, you can download them directly from your account on our website. For online courses, you will receive access to the viewing platform by email. If you do not receive the digital product within an hour of purchase, contact us immediately with your transaction/payment details so we can quickly resolve the issue.
ORDER MODIFICATIONS
Orders placed online cannot be modified once confirmed.
ONLINE REFUND POLICY
The Fabric Club offers refunds for new, unused merchandise in its original packaging within 14 days of receipt.
Refunds are not available if the product is no longer packaged, or if the packaging is open or unidentifiable as an item from The Fabric Club.
No refunds are available for the following items: custom-cut merchandise, mask-making kits, reusable masks, foams and foam mattresses, Kodel, cushion and pillow forms, bra forms, shoulder pads, special orders, custom curtain rods, scissors, rotary cutters and blades, fabric remnants, books and magazines, patterns, threads, aerosol products, fabric glues, and digital products such as PDF patterns and online courses from The Fabric Club Academy.
DIGITAL PRODUCTS REFUND POLICY
As your purchase is a digital product (PDF patterns and online courses), it is considered "used" once downloaded or opened. Digital purchases are non-refundable and non-exchangeable. If you are dissatisfied with your purchase, contact us within 14 days of the purchase date to discuss available options.
REPORTING AN ISSUE
All issues must be reported within 14 days of receiving your package. Reports made after 14 days will not be considered. We recommend inspecting the merchandise as soon as you receive it, even before cutting or washing it.
For returns, the item must not have been cut, washed, stained, or impregnated with odors (or show any other alterations). If this is the case, no refund will be issued.
If you wish to return an eligible item, you have two options:
-
IN-STORE RETURN
You can return or exchange your item at any The Fabric Club location with your printed electronic receipt. This option is free and must be done within 14 days of receiving the merchandise. -
RETURN BY MAIL
Write to us at [email protected], providing your order number and the item you wish to return. We will respond promptly with authorization and our return address. We will process the refund once the item is received and inspected (the item must not have been cut, washed, stained, or impregnated with odors. If this is the case, no refund will be issued). Note that return shipping costs are the customer’s responsibility and that original shipping fees are non-refundable.
COLOR VARIATIONS
Due to variable screen calibrations, we cannot guarantee that the color you see online will accurately represent the actual color. For this reason, we do not accept returns or refunds for fabrics deemed the wrong color.
To ensure a fabric's color, we recommend ordering the minimum cut of 25 centimeters before placing a larger order. For Kona cottons, you can purchase a color chart here.
CONTACT US
For any questions, email us at [email protected]. We strive to respond to all emails as quickly as possible, within 24 to 48 business hours (Monday to Friday). Please note that response times may be longer during holidays and the festive season.